I have not heard back once from the Risk Management team since despite sending them several emails trying to follow up. It has now been nearly one month since my initial withdrawal request and two weeks since I submitted the documents to the risk management team. Simultaneously I received an email practically begging me to reverse my withdrawal. On February 16th 2023 I received an email asking for more documents to ensure that my funds would go to the correct person. I submitted documents to verify my account when I signed up. I deposited $230 total and tried to withdraw $80.01 the same day I signed up on February 5th or 6th. I signed up with Yukon Gold (Casino Rewards) in early February 2023. CS and Yukon Gold in general won’t offer any assistance. It wouldn’t be such an issue if it was a few hundred but considering its over 10k I’m absolutely gobsmacked. Their procedures are outdated and from the 1900s, Yukon Gold Casino need to do better, there are plenty other online casinos available now and your loosing customers daily. Like seriously you are going to wait til your customers are irate and extremely frustrated before anything will be done. I keep getting told I have to wait til 10 day period has finished and then this sooo called payment team will escalate! I have asked this multiple times and no one at live chats will assist. Today is now the 10th October and this morning I spoke to the int team at kiwibank and was advised swift have no details about my withdrawal and to ask casino for more info (MT103) code. I confirmed with live chat all details were correct, confirmed no documents were needed. Nothing from this so called payment team! So on the 27th I received an email stating withdrawal had been processed via bank transfer and would take a 10 working days to arrive. I was again told to wait 😶😶🤨 until payment had been received by casino and payment team will contact me. Once I had confirmation from my bank I went back to live chat and advised. So I first put my withdrawal request through and was told the usual 48 hours spiel (Btw its a minimum of 48 hours 🥴🙄) and because of the amount ( another fyi deposits into Visa Debit with Kiwibank NZ are max $5k) it was rejected on the same evening. October 19th I won a substantial amount over 10k yaay me right. I am currently at day 9 awaiting a withdrawal.

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